At Autismhugs we strive to process and ship your personalized orders as quickly as possible to ensure you receive your custom-made products without unnecessary delays.
Because of our efficient print-on-demand fulfillment system, we offer a limited cancellation window.

Order Cancellation Window

We can modify or cancel your order within 24 hours from the time your order is successfully placed.

If you wish to make any changes or request a cancellation, please contact us immediately at:

Email:  support@autismhugs.com

Support Hours: Monday – Friday, 8:00 AM – 5:00 PM (GMT-08:00) Pacific Standard Time.

After this 24-hour window, your order will enter the production process, and we will no longer be able to modify or cancel it.

Why This Policy Exists

We understand that sometimes customers may change their minds - and we completely respect that.
However, due to the fast-moving nature of print-on-demand production, our fulfillment system is designed to begin preparing your order almost immediately after payment is confirmed.

Here’s how the process works:

1. Once your payment is confirmed, your order details are instantly sent to our Canada fulfillment partner.

2. The fulfillment process begins within moments - this includes printing, material preparation, and packaging.

3. In many cases, orders are packed and labeled the same or next business day.

4. Even if the package has not yet been scanned by the carrier, it is already in production and cannot be retrieved.

5. Because our fulfillment partners handle thousands of daily shipments, locating or stopping a single order after processing begins is not feasible.

Important Notice

Due to the fast-paced fulfillment workflow of our print-on-demand system, cancellations requested after 24 hours from the order placement time cannot be accepted.

We sincerely appreciate your understanding and cooperation.
If you have any questions about your order, please don’t hesitate to reach out to us:

Address: 455 Alexander Loop Unit #301, Eugene, Oregon 97401, United States.

Fulfillment Address: 14321 Corporate Dr, Garden Grove, California 92843, United States.

Email: support@autismhugs.com

Support Hours: Monday – Friday, 8:00 AM – 5:00 PM (GMT-08:00) Pacific Standard Time.