Once your order has shipped, you will receive an email from us with a link to track your order.
You can also enter the order name and your email in the box below to get the status of your shipment.

Order number
Your email

If you just received a shipment notification, please allow 3 to 5 working days for the tracking information to update.

Tracking FAQ

When will I get my order?

Total Estimated Delivery Time

The total estimated delivery time is:

  • United States: 5 to 10 business days
    (including 2 to 3 business days for processing and 3 to 7 business days for shipping)

  • International (other countries): 9 to 17 business days
    (including 2 to 3 business days for processing and 7 to 14 business days for shipping)

Please note that delivery times are estimates and may vary depending on destination, carrier operations, weather conditions, holidays, or other circumstances outside our control.

Can I add or remove products from my order?

Sorry! To ensure your order arrives on time, we generally begin processing an order as soon as it is placed. As a result we are unable to make any changes to your order after it is placed.

Where can I find my order number?

Your order number can be found at the top of your confirmation email. Please check your inbox, including your spam folder, for your confirmation email. If you still cannot locate your confirmation email, complete the form below.

Address: 455 Alexander Loop Unit #301, Eugene, Oregon 97401, United States.

Fulfillment Address: 14321 Corporate Dr, Garden Grove, California 92843, United States.

Email: support@autismhugs.com

Support Hours: Monday – Friday, 8:00 AM – 5:00 PM (GMT-08:00) Pacific Standard Time.

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